Tuesday, November 19, 2013

Kleargear sells "fun" - Lee Gersten - UPDATE

An alert has been posted by the Better Business Bureau®

"As of November 28, 2012, the BBB became aware that the company's website is displaying a BBB Accredited Business logo and BBB Rating A+; however, the company is not a BBB accredited business and the BBB rating is not A+. The BBB contacted the company regarding these issues and this matter is pending the company's response. As of November 28, 2012, the BBB discovered that some pages of the company's website display the BBB Accredited Business Logo and state "BBB Rating A+", when neither is true. The BBB contacted the company at the Michigan mail drop address instructing the company to immediately remove the incorrect BBB logo and reference from their site. This matter is currently pending."



"Driven to record sales this year by a slate of new bestsellers and exclusive goodies, Christophe Monette, CEO of Kleargear parent Descoteaux Boutiques, has been pleasantly surprised by the dramatic shift in product mix and in-house product development as the direct result of customer feedback during the first two years under the DBS banner.
"When we put the customer in the driver seat a year and a half ago," Monette shared, "we didn't know where they would take us. Their collective genius, and Kleargear's responsive team, helped us build a more innovative and collaborative culture at Kleargear and a delightfully renewed sense of fun."

Customer feedback also drove new store improvements including pre-order and back-order capabilities, enhanced order communication, simplified navigation and returns processes, and inspired more detailed product information.

"We sell fun," said Gersten, "and we're removing obstacles in the path of delivering it."
Margaux Banet Email 2885 Sanford Ave SW #19886 Grandville, MI 49418 United States

Descoteaux Boutiques ZAC Paris Rive Gauche 118-122 Avenue de France 75013 Paris France

Read more here: http://www.sacbee.com/2013/11/19/5925800/winterize-your-cubicle-at-kleargearcom.html#storylink=cpy